This policy covers your ObraDesk subscription. It does not cover payments your own customers make to you.
1. Billing
Subscriptions are billed in advance for each period (monthly, every three months, or annually) and renew automatically until canceled.
2. Cancellation
You can cancel anytime from your billing settings. Cancellation stops the next renewal and your plan stays active until the end of the period you already paid for. We do not require a reason or a phone call.
3. Refunds
Payments are non-refundable and we do not provide prorated refunds for unused time, except where required by law. If you believe you were charged in error, contact us at support@obradesk.com within 30 days and we will review it in good faith.
4. Chargebacks and disputes
If you have a billing concern, please contact us first; most issues are resolved quickly. Filing a chargeback without contacting us may result in suspension of your account until the dispute is resolved. We keep records of your acceptance of these terms and your billing history to respond to disputes.
5. Payments from your customers
Money your customers pay you through links such as Cash App, Venmo, PayPal, or Zelle is handled by those providers, not by ObraDesk. Refunds, disputes, and chargebacks on those payments are between you and your customer under that provider's rules. Set clear deposit, payment, and refund terms with your customers on your own estimates and invoices.